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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at k.ilaje@sprinjene.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at k.ilaje@sprinjene.com and send your item to: 140 Ethel Road West, suite W, piscataway NJ 08854, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to: 140 Ethel Road West, suite W, piscataway NJ 08854, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SprinJene Natural® "Double Your Money Back" Offer – Terms and Conditions

1. Eligibility: This offer is exclusively available to first-time visitors and SprinJene Natural® customers. To qualify, you must make a purchase during the promotion period.

The term First-Time Visitors refers to individuals who have never visited the SprinJene Natural website before. They are newcomers to the website and have not previously explored or made any purchases.

2. Promotion Period: The "Double Your Money Back" offer is valid only on the day it's featured in the pop-up, known as the "Today Only Offer."

3. Claim Process:

- If you're not completely satisfied with your purchase after 1 MONTH of using our products, contact our customer support within 60 days of receiving your order.

- Our support team will assist you through the process and verify your eligibility. You can contact us at these following emails: pwater@sprinjene.com or inquiries@sprinjene.com, or message us on our social media accounts (Facebook and Instagram).

- Once evaluated, you will receive an email indicating the result of the evaluation of your request, whether APPROVED or DISAPPROVED.

- Once approved, you will receive a voucher in the form of a unique code via email.

4. Voucher Details:

- The voucher will be equivalent to twice the amount of your initial purchase, less the discount (if applied to the first order). Only the amount of the ordered product can be refunded using a voucher, excluding the shipping fee and state tax.

- It can be USED ONLY ONCE and can be redeemed on your next SprinJene Natural® order.

- The voucher can be used for all SprinJene Natural® products available on the website.

- Vouchers are non-transferable and can only be utilized by the original recipient.

- Vouchers remain valid for three months from the issuance date.

5. Use of Vouchers:

- Vouchers can be applied during checkout for your next purchase.

- The voucher amount can be used towards the purchase total and does not cover shipping or taxes.

- Vouchers cannot be combined with other discounts or offers.

6. Refunds: If you prefer a refund instead of a voucher, the standard refund process will apply, but the "Double Your Money Back" offer will not be applicable.

7. Feedback: We encourage customers to share feedback regarding their dissatisfaction, which helps us enhance our products and services.

A. What was the primary reason for returning your purchase?

B. Were our product descriptions accurate and helpful?

C. How would you rate the quality of the product you received?

D. Were there any issues with the packaging or shipping of your order?

E. What can we do to improve your overall shopping experience?

F. Would you consider shopping with us again in the future?

8. Additional Terms:

- SprinJene Natural® reserves the right to modify or terminate this offer at any time without prior notice.

- Purchases or orders made outside of this website shall not be eligible for the Double Your Money Back offer, as this specific offer is a unique promotion available exclusively on this website and may not align with offers provided through other sales channels. This offer is available to customers worldwide, and purchases or orders made both within and outside the USA are eligible for the Double Your Money Back offer.

- This offer is not applicable retroactively to past purchases.

- Each customer can use one voucher ONLY.

By participating in this offer, you agree to adhere to these terms and conditions. SprinJene Natural® is dedicated to ensuring your satisfaction with our products, and this offer reflects our commitment to your trust in our brand.

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